Change Management

To ensure servers and desktop devices, are operating smoothly and securely, MyPCDoc will perform patch upgrades remotely as required. MyPCDoc defines a patch upgrade as patch intended to fix a known hardware/software issue or vulnerability. To assure the highest levels of availability and reliability, MyPCDoc will manage and control this processes.

Design

• Develop and maintain change management policies

Implementation

• Implement change management policies

Maintenance

• Manage change control policies
• Schedule patch deployment
• Install patches per change control policies
• Validate success of patches and roll back if necessary